Expert Helpdesk Support for Architecture, Engineering and Construction Companies

Managing IT issues in-house takes valuable time away from your core expertise. Interscale understands the unique IT needs of Architecture, Engineering and Construction (AEC) companies. Our team provides specialised helpdesk support, addressing complex software issues and ensuring seamless project file management. We safeguard your data and implement proactive solutions to minimise disruptions, keeping your projects on schedule.

IT Challenges Are
Undermining Your AEC Projects.

Technology downtime translates to missed deadlines, frustrated teams, and added costs. Let’s take a moment to consider a situation like this: a critical software update fails mid-project, leaving your team unable to access essential design files. The resulting delay not only derails your timeline but also potentially damages client relationships. Interscale helps you avoid these costly scenarios through our comprehensive helpdesk support service.

Services

Comprehensive Helpdesk Services for AEC

Eliminate IT disruptions and keep your AEC projects on track. Our comprehensive helpdesk services provide reliable support for your specialised software, hardware, and network infrastructure.

Hardware & Software Troubleshooting

Address the full spectrum of IT issues, from device malfunctions to complex software errors, while keeping your tools operational and minimising downtime for your AEC projects.

Network Management & Security

We safeguard your connectivity and data integrity through proactive monitoring, threat detection, and security best practices, protecting your sensitive project information.

User Training & Knowledge Sharing

Our team empowers your staff with the knowledge to maximise technology use, prevent common issues, and optimise workflows, leading to greater efficiency and fewer support requests.

How Interscale Helpdesk Empowers Your Company

Interscale Helpdesk empowers your company with fast, reliable IT issue resolution and proactive system monitoring to prevent costly disruptions. Our specialised expertise in AEC software and workflows allows your team to focus on design and execution with peace of mind.

Industry-Specific Technical Expertise

Our team deeply understands the specialised software, hardware, and workflow requirements of AEC projects. From BIM compatibility issues to large format printer malfunctions, we provide informed solutions that minimise downtime.

Guaranteed Rapid Response

Get quick assistance for critical IT issues with our 15-minute response time for high-priority tickets (Mon-Fri 8am-6pm), backed by our Service Level Agreement. Our expert team consistently delivers, resolving 90% of issues within 10 minutes. Choose a flexible support model tailored to your AEC firm’s needs and budget.

Proactive 24/7 Monitoring for System Reliability

Interscale proactively monitors your AEC systems around the clock, identifying potential issues and applying critical updates to prevent costly downtime. 

Minimise Risk with Flexible IT Plans

Interscale recognises that long-term IT commitments can be risky for AEC firms. Our services are designed with flexibility in mind, with no lock-in contract, ever. Modify or cancel your plan as needed, ensuring your technology investments align with your business goals.

Industry-Specific Technical Expertise

Our team deeply understands the specialised software, hardware, and workflow requirements of AEC projects. From BIM compatibility issues to large format printer malfunctions, we provide informed solutions that minimise downtime.

Guaranteed Rapid Response

Get quick assistance for critical IT issues with our 15-minute response time for high-priority tickets (Mon-Fri 8am-6pm), backed by our Service Level Agreement. Our expert team consistently delivers, resolving 90% of issues within 10 minutes. Choose a flexible support model tailored to your AEC firm’s needs and budget.

Proactive 24/7 Monitoring for System Reliability

Interscale proactively monitors your AEC systems around the clock, identifying potential issues and applying critical updates to prevent costly downtime. 

Minimise Risk with Flexible IT Plans

Interscale recognises that long-term IT commitments can be risky for AEC firms. Our services are designed with flexibility in mind, with no lock-in contract, ever. Modify or cancel your plan as needed, ensuring your technology investments align with your business goals.

Frequently Asked Questions

About Interscale's Helpdesk Support Service

Find answers to common questions about Interscale's Helpdesk Support service and how it helps maximise project efficiency for your AEC companies.

We understand that project timelines are critical in the AEC industry. Covered by our Service Level Agreement, we commit to responding within 15 minutes for any high priority IT problems that might occur. Our expert support team even exceeds expectations, with 90% of tickets resolved in under 10 minutes.

Downtime can be costly for AEC companies. Interscale helpdesk services offer proactive monitoring and maintenance plans to help prevent issues beforehand. We proactively identify potential problems, apply software updates, and secure your systems to minimise future disruptions.

As a specialist in AEC IT challenges, Interscale understands the unique needs of AEC companies. We are experienced with a wide range of AEC clients and project types, including notable instances such as the Department of Defence, Department of Environment, Land, Water and Planning (DELWP), Essential Service Victoria, Solomon Island Government, and General Electric (GE).

Maximise AEC Productivity with Reliable IT Helpdesk

Don't let IT issues slow down your AEC projects. Partner with Interscale for reliable and responsive Helpdesk Support. Book a free consultation and get to know how our tailored solutions can support your unique needs.

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