7 Reasons to Outsource Your IT Helpdesk
For many businesses, the helpdesk is where technical problems are first flagged—whether it’s login issues, software errors, or connectivity disruptions. When this support is slow or unreliable, day-to-day operations suffer. That’s why more companies are turning to outsourced IT helpdesk support services: to access skilled assistance quickly, without the cost and complexity of building a […]
5 Different Types of Help Desk: Pros and Cons
Interscale Content Hub – Whether you’re a seasoned IT professional or a business owner, understanding the different types of help desk is essential. Different types of help desks are designed to cater to the varied needs of businesses, emphasizing the importance of selecting the right type to improve efficiency, customer satisfaction, and internal operations. Companies […]
10 Common IT Help Desk Problems: Causes and Solutions
Common IT help desk problems can turn even the most well-oiled organizations into a tangle of frustration. These challenges are particularly prevalent in high-tech industries like the Architecture, Engineering, and Construction (AEC) industry, where reliance on technology is essential. While IT help desks are meant to be the lifeline for solving these technical hiccups, they […]
5 Difference Between IT Help Desk and Customer Service
Highlight As you know, IT help desk and customer service play a big part in making sure customers are happy and that business runs smoothly. Knowing the ins and outs of these two key roles can really make a difference to your business and how your customers experience it. So, let’s get into the nuts […]
IT Support in Australia: Type, List of Vendor, & How to Choose
Interscale Content Hub – With digital transformation accelerating at an unprecedented pace in regions, IT support in Australia is an integral part of the business landscape. These support companies help your business run more smoothly, keep your data safe and help you grow. Research And Markets says that in 2023 the Australian IT services industry made $37.3 […]
How to Start an IT Help Desk from Scratch That Actually Solves Problems?
Interscale Content Hub – All businesses need a strong IT help desk to run smoothly and keep users happy. So, how to start an IT help desk from scratch? Starting an IT help desk involves planning, allocating resources and understanding the tools and processes needed. Let’s look at how to start an IT help desk from scratch. […]
How to Outsmart the Competition with an Outsourced IT Help Desk?
Interscale Content Hub – An outsourced IT help desk is a third-party service that provides technical support to a company’s employees and customers. This can include fixing computer problems, answering questions about software, and solving other IT issues. Take the AEC industry, for instance. Technology is playing an increasingly critical role there, so having a reliable and […]
How to Measure IT Help Desk Improvement: A Non-Techie’s Guide
Interscale Content Hub – It’s pretty obvious that measuring the improvement of your IT help desk is important. But how to measure IT help desk improvement? By using a set of clear metrics, companies can spot their strengths, find out where they’re struggling, and make changes that will keep on improving their support services. That’s why we’re […]
How to Improve IT Help Desk Performance: Simple Tweaks for Big Impact
Interscale Content Hub – How to improve IT help desk performance to make sure our IT help desk is as efficient and effective as it can be? That’s a big question, and it’s a challenge we all know can be pretty complex when it comes to achieving and maintaining optimal help desk performance. So, let’s run through […]
A Guide to IT Helpdesk Management (for You Who Want to Get Stuff Done)
Interscale Content Hub – The IT helpdesk management is the central hub for logging, tracking, prioritising and resolving user issues. So, IT help desk management is all about making sure that helpdesk operations are set up and overseen in the right way. This includes ticketing systems, support protocols and performance monitoring, so we can keep delivering a […]
