{"id":4403,"date":"2024-07-15T13:00:00","date_gmt":"2024-07-15T03:00:00","guid":{"rendered":"https:\/\/blog.interscale.com.au\/?p=4403"},"modified":"2025-10-10T00:22:27","modified_gmt":"2025-10-09T13:22:27","slug":"what-is-a-level-1-it-support-job-description","status":"publish","type":"post","link":"https:\/\/interscale.com.au\/blog\/what-is-a-level-1-it-support-job-description\/","title":{"rendered":"What is a Level 1 IT Support Job Description: A Day in the Life of Your Staff"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/interscale.com.au\/blog\/what-is-a-level-1-it-support-job-description\/#What_is_Level_1_IT_Support\" >What is Level 1 IT Support?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/interscale.com.au\/blog\/what-is-a-level-1-it-support-job-description\/#Importance_of_Level_1_IT_Support\" >Importance of Level 1 IT Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/interscale.com.au\/blog\/what-is-a-level-1-it-support-job-description\/#Responsibilities_of_a_Level_1_IT_Support_Technician\" >Responsibilities of a Level 1 IT Support Technician<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/interscale.com.au\/blog\/what-is-a-level-1-it-support-job-description\/#Basic_Troubleshooting\" >Basic Troubleshooting<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/interscale.com.au\/blog\/what-is-a-level-1-it-support-job-description\/#Ticket_Management\" >Ticket Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/interscale.com.au\/blog\/what-is-a-level-1-it-support-job-description\/#Customer_Interaction\" >Customer Interaction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/interscale.com.au\/blog\/what-is-a-level-1-it-support-job-description\/#Documentation\" >Documentation<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/interscale.com.au\/blog\/what-is-a-level-1-it-support-job-description\/#Skills_and_Qualifications\" >Skills and Qualifications<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/interscale.com.au\/blog\/what-is-a-level-1-it-support-job-description\/#Tools_and_Technologies_Used\" >Tools and Technologies Used<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/interscale.com.au\/blog\/what-is-a-level-1-it-support-job-description\/#How_Empowering_Your_Level_1_Support_with_Effective\" >How Empowering Your Level 1 Support with Effective<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/interscale.com.au\/blog\/what-is-a-level-1-it-support-job-description\/#In_Closing\" >In Closing<\/a><\/li><\/ul><\/nav><\/div>\n\n<p class=\"wp-block-paragraph\"><strong><strong><a href=\"https:\/\/interscale.com.au\/blog\/\">Interscale Content Hub<\/a><\/strong><\/strong>\u00a0\u2013\u00a0Level 1 IT support is the first point of contact for users with technical issues. So, what is a level 1 IT support job description?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">IT support is usually divided into three levels: Level 1, Level 2, and Level 3. Let&#8217;s define each level:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Level 1<\/strong>: Solves basic problems.<\/li>\n\n\n\n<li><strong>Level 2<\/strong>: Solves more complex problems that Level 1 can&#8217;t.<\/li>\n\n\n\n<li><strong>Level 3<\/strong>: Handles highly technical issues.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">As you can see, each level has different expertise and responsibility, and addresses issues in different ways.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now, let&#8217;s talk more about level 1.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_Level_1_IT_Support\"><\/span>What is Level 1 IT Support?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Level 1 IT support, also known as Tier 1 or first-line support, is the first place you&#8217;ll go for technical help within an organisation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Level 1 technicians deal with basic issues that can be fixed pretty quickly, like password resets, software installation help, and simple troubleshooting.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They\u2019re on hand to help right away through different ways of contacting them, like phone, email, and live chat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The main aim of these technicians is to get issues sorted quickly or pass them on to someone who can help if they need more technical know-how.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, for instance, in a company, a Level 1 technician might help someone who can&#8217;t get into their email because they&#8217;ve forgotten their password.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By following a script, the technician can quickly verify the user&#8217;s identity and reset the password, giving them access again.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Importance_of_Level_1_IT_Support\"><\/span>Importance of Level 1 IT Support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Level 1 IT technicians are the first line of defence against technical disruptions, making sure that any issues are addressed as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If we can quickly fix common problems, we can keep productivity up and downtime to a minimum.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you can get to the bottom of things quickly, you can avoid any downtime and the costs that come with it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, level 1 IT technicians are quick to help, which makes users happier and more productive.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What&#8217;s more, by taking care of the everyday stuff, they free up the higher-level IT staff to focus on more complex projects.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In other words, Level 1 support acts as a filter, passing more complex issues on to Level 2 or Level 3 support, where more experienced technicians can provide more specialised help.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Just to give you some context on what we mean, kindly read<strong> &#8220;<em><span style=\"text-decoration: underline;\"><a href=\"https:\/\/interscale.com.au\/blog\/what-is-a-help-desk-skill\/\">What is a Help Desk Skill: 101 Integrity for a Smooth User Experience<\/a><\/span><\/em>.&#8221;<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Responsibilities_of_a_Level_1_IT_Support_Technician\"><\/span>Responsibilities of a Level 1 IT Support Technician<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Basic_Troubleshooting\"><\/span>Basic Troubleshooting<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Level 1 IT support technicians are the first port of call for basic technical issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They diagnose and fix hardware and software problems, help with login issues, and show users how to do basic troubleshooting.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This role often involves following a set of instructions to make sure everything is done the same way every time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, if an employee&#8217;s computer won&#8217;t boot, a Level 1 technician would check the power connections, hardware status and run some basic software checks to find out what&#8217;s wrong and fix it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ticket_Management\"><\/span>Ticket Management<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s pretty important to have good ticket management for Level 1 IT support. Technicians are in charge of creating and managing support tickets, ensuring all issues are logged and tracked properly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They sort the tickets into different categories based on how important they are and what the problem is, so that they can deal with the most important ones first.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If we had a critical network outage, we\u2019d get on it straight away. But if it was just a minor software update request, we\u2019d schedule it for later.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Customer_Interaction\"><\/span>Customer Interaction<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">One of the main things you&#8217;ll be doing in a Level 1 IT support role is interacting with customers or end-users.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Technicians need to be able to communicate clearly and effectively, giving instructions and updates in a way that&#8217;s easy to understand.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It goes without saying that strong customer service skills are essential. Technicians need to be patient and empathetic, helping users feel supported and valued.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For instance, if a technician is helping a user with a software application, they should be able to explain the steps in simple terms so that the user feels comfortable and supported.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Documentation\"><\/span>Documentation<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Documentation is vital for Level 1 IT support. It&#8217;s important for technicians to document all interactions, resolutions, and steps taken to resolve issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This documentation helps us keep an eye on recurring problems and gives us useful insights for making things better all the time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It also helps you find the info you need when you&#8217;re dealing with a similar issue in the future, so you can resolve it more quickly.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Skills_and_Qualifications\"><\/span>Skills and Qualifications<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To do a great job as a Level 1 IT support technician, you need to know your way around computers, networks and common software applications.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It goes without saying \u2014 technical proficiency is key. Technicians need to be able to navigate various operating systems and applications with confidence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For instance, knowing about tools like Microsoft 365 and Azure is really useful, as these platforms are used a lot in business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to Emily Matzelle in CompTIA&#8217;s &#8220;<strong><em><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.comptia.org\/blog\/top-it-skills-in-demand\" target=\"_blank\" rel=\"noreferrer noopener\">Top IT Skills in Demand in 2024<\/a><\/span><\/em>,<\/strong>&#8221; technical support and network management skills are among the most in-demand in the IT industry, which shows that there&#8217;s still a need for foundational IT knowledge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then, Level 1 technicians have to make sure that technical information is explained clearly and simply to non-technical users, so that support is both understood and appreciated.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This ability to explain technical stuff in simple terms is a big deal. Yep, this shows how important it is to have good interpersonal skills to make sure users have a good experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then, the technicians have to be able to quickly diagnose and resolve technical issues, often under pressure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This means using your brain to think logically and analytically.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Good problem-solving skills are really important for IT support, because they help technicians to keep things running smoothly and avoid any downtime.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Another must-have for Level 1 IT support technicians is a customer service orientation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Patience and empathy are really important, as technicians often have to deal with users who are really frustrated about technical issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Providing a good user experience not only makes customers happier, but it also builds trust within the company.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then, think about how most Level 1 IT support roles require at least a high school diploma or equivalent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Having extra certifications like CompTIA A+ or Cisco Certified Support Technician (CCST) can really boost your job prospects and credibility in the field.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These certifications show that a technician has the right skills and knowledge, which makes them more attractive to potential employers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For reference on technical skill, you can read <strong>&#8220;<em><span style=\"text-decoration: underline;\"><a href=\"https:\/\/interscale.com.au\/blog\/what-is-the-difference-between-it-helpdesk-and-software-engineer\/\">What is the Difference Between IT Helpdesk and Software Engineer?<\/a><\/span><\/em>&#8220;<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tools_and_Technologies_Used\"><\/span>Tools and Technologies Used<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Help desk software like Zendesk, Freshdesk, and BMC Helix is really useful for managing support tickets and customer interactions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These platforms make it easier to track and resolve issues, which is important for keeping service levels up and keeping users happy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tools like TeamViewer and AnyDesk let technicians fix problems on users&#8217; devices without being there in person.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Also, knowledge bases are great resources for Level 1 IT support technicians.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Internal and external knowledge bases provide reference materials and troubleshooting guides, which help technicians to resolve common issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These repositories of information help to make sure that support processes are standardised and that technical problems are addressed in the same way every time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By using these resources, technicians can fix issues more quickly and easily, which helps keep things running smoothly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Empowering_Your_Level_1_Support_with_Effective\"><\/span>How Empowering Your Level 1 Support with Effective<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s no secret that level 1 support technicians face a lot of challenges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They get a constant influx of tickets, they&#8217;re under pressure to resolve issues quickly, and they need to keep users satisfied.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That&#8217;s why we at Interscale have put together a range of solutions designed to make your IT support processes easier and give your team more power. How do we do that?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our experienced technicians can handle a wide range of IT issues, from basic troubleshooting to complex problem-solving.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We don&#8217;t just react to problems \u2013 we keep an eye on your systems to spot potential issues before they cause any problems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This proactive approach helps to stop your IT environment from going down and keep everything running smoothly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Absolutely, we work closely with you to understand your unique challenges and provide solutions that fit your business. Our track record speaks for itself:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>8,553 tickets closed in the past year<\/li>\n\n\n\n<li>8,500 projects delivered in the last 18 months<\/li>\n\n\n\n<li>90% of tickets are resolved within an hour.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These numbers show how we\u2019re dedicated to providing fast, efficient, and effective IT support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To find out how we can help with your IT support needs, kindly read our <a href=\"https:\/\/interscale.com.au\/services\/it-managed-service\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>Helpdesk Support page here<\/em><\/strong>.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Or if you want to take the next step, we\u2019d love to schedule a one-on-one chat to discuss your specific needs.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/interscale.com.au\/contact-us\/\" style=\"background-color:#fd8832\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Connect With IT Experts Today!<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"In_Closing\"><\/span>In Closing<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Level 1 IT support is the first port of call for an organisation&#8217;s IT infrastructure. It offers crucial initial assistance to resolve common technical problems.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And a solid support system like Interscale can really help to improve IT help desk functions, providing great support and boosting productivity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Knowing what a level 1 IT support job involves is important so that companies can deal with IT issues effectively.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Interscale Content Hub\u00a0\u2013\u00a0Level 1 IT support is the first point of contact for users with technical issues. So, what is a level 1 IT support job description? IT support is usually divided into three levels: Level 1, Level 2, and Level 3. Let&#8217;s define each level: As you can see, each level has different expertise [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":4584,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[887],"tags":[],"class_list":["post-4403","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-helpdesk-support"],"acf":[],"_links":{"self":[{"href":"https:\/\/interscale.com.au\/blog\/wp-json\/wp\/v2\/posts\/4403","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/interscale.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/interscale.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/interscale.com.au\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/interscale.com.au\/blog\/wp-json\/wp\/v2\/comments?post=4403"}],"version-history":[{"count":0,"href":"https:\/\/interscale.com.au\/blog\/wp-json\/wp\/v2\/posts\/4403\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/interscale.com.au\/blog\/wp-json\/wp\/v2\/media\/4584"}],"wp:attachment":[{"href":"https:\/\/interscale.com.au\/blog\/wp-json\/wp\/v2\/media?parent=4403"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/interscale.com.au\/blog\/wp-json\/wp\/v2\/categories?post=4403"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/interscale.com.au\/blog\/wp-json\/wp\/v2\/tags?post=4403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}