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home products & servicesInterscale Disaster Recovery-as-a-Service

Interscale Disaster Recovery-as-a-Service
i.e. iDRaaS

HOW CONFIDENT ARE YOU IN THE ABILITY OF YOUR IT SYSTEMS AND PROCESSES TO STAND UP TO THE THREATS OF A CYBERATTACK, DATA THEFT OR NATURAL DISASTER?

One recent survey highlighted that 78% of Australian businesses were not confident in their ability to recover after a disaster event.

Understanding the difference between backup and Disaster Recovery

A great deal of misunderstanding remains in relation to the complex matters of backup and Disaster Recovery. So much so, that we recently posted an article on the key differences between these processes and how they interact with one another.

Our experience is that many clients are unaware of the reality of their situation and whether or not they have an effective Disaster Recovery solution in place. We find that in most cases, what is believed to be a DR solution is nothing more than a simple backup to an external hard drive. Should the unfortunate event of a hardware failure or natural disaster occur, many business owners fail to realise the level of cost, complexity and timeframes involved when engaging IT assistance, to complete a recovery from this type of backup system.

The unfortunate reality of this type of situation is readily supported by the statistics. One recent survey showed that 90% of businesses that fail to have a functioning, documented Disaster Recovery Plan and technology solution will go under within two years of a disaster event. It is equally important to realise that most issues affecting business continuity are not caused by natural disasters. In fact, The Uptime Institute estimates that 70% of datacenter problems are caused by human error, with similar numbers reported for in-house IT systems.

If you’re like most mid-sized enterprises, you might have installed a tape backup system thinking that this investment was wise. Whilst tape backups can be very effective in certain scenarios, they’re outdated technology by today’s standards. The issues with tape backup include: the need for human interaction, the reduced frequency of backups, the lack of proof and quality of backups, and timeliness. Tape restore can take hours, days or even weeks when it comes to recovery time. As predicted by Gartner several years ago, by 2019, there will be a 60% increase in the number of large enterprises eliminating tape for operational recovery.

The challenge and confusion stems from the complexity involved with documenting, designing, managing and routinely testing an exhaustive Disaster Recovery solution, let alone having the confidence that if the worst were to occur, you could rely on these systems supporting your business operations whilst remediation plans unfold.

The challenges of implementing and managing Disaster Recovery have been a recurring source of apprehension and stress for many business owners…until now.

Interscale’s Disaster Recovery-as-a-Service addresses all of these challenges for your business, and more.

iDR-as-a-Service is a fixed-cost, fully-managed backup and DR solution

Ensuring the security and availability of your business data and other assets is of considerable concern in today’s digital world. In the event of a catastrophe, having a robust backup and disaster recovery plan is paramount.

Interscale’s DR-as-a-Service (iDRaaS) offering is a mixture of backup and DR solution that links your on-premise server and storage infrastructure to a dedicated, onsite hardware appliance. This device automatically replicates all data – including servers and business-critical information – locally, as a first point of recovery. Then, according to your Internet connection speed, Recovery Time Objective and Recovery Point Objectives, the device replicates this data to our secure, Australian-based data centre, providing a second layer of backup and resiliency for your business.

With iDRaaS, you will no longer have to worry about your ability to recover data in the event of loss, or whether your business will survive a disaster event.

iDRaaS solution includes the following high-level features:

Purpose-built, business-grade hardware appliance that comes with a minimum 3-year warranty, including priority support and service.

Fully-automated backup and DR processes – set and forget!

24/7 monitoring and alerting to ensure that backups are always completed as scheduled.

With iDRaaS, no more backup tape collections or daily swapping of hard drives will ever be required!

Outsourced management by Interscale, with access to our Service Desk – so you’ll always have the support you need when it comes to backup and DR.

Flexible storage options with capacities ranging from 500GB to 10TB+.

In the event of a failure you will have access to vital data and services – either on the device or in our secure, Australian-based cloud.

Fixed-price monthly invoicing with no capital investment means that you can remain within operating budgets.

24 to 36-Month contract terms available.

What will iDRaaS do for your business?

Engaging with Interscale for iDRaaS will bring your business many benefits including; greater assurance of the safety of your data from loss, through to minimising internal time wasted on administration efforts such as verifying the integrity of your backups. Other key outputs from iDRaaS include:

All-in-one backup and DR

The leading-edge capabilities offered by iDRaaS ensures your data remains secure and accessible, even in the event of natural disaster, hardware failure or malware attack. We also include in your fixed monthly charges any costs associated with replicating data to our Australian-based datacentre, meaning you’re able to achieve both backup and DR objectives from one solution.

Support from the best

To ensure that you have the support you need, we’ve included a basic level of access to our Service Desk facilities within the iDRaaS offering. Why not do away with your legacy backup systems and take solace in knowing that your backup and Disaster Recovery processes are supported by a proven and trusted IT partner? Whether you need to restore a file urgently or initiate a disaster event, we’ll have your back!

Automatic data verification

Honestly, when was the last time that you or your IT team completed a detailed verification of your backup data? If you’re like most business owners, you either don’t know or can’t remember as it’s been such a long time! iDRaaS automates daily testing of your data backups to provide greater assurance of the integrity of the system.

24/7 monitoring

Unlike traditional backup systems that consume a significant amount of time and resource to manage, the monthly fixed fees for iDRaaS include 24/7 monitoring by Interscale’s Service Desk. Our monitoring tools will identify when there’s a problem and notify our technical teams for remediation. With iDRaaS, you can rest assured you’re in safe hands.

Protection for servers

If one of your protected servers were to suffer an outage due to hardware failure or corruption, the iDRaaS appliance has the ability replace that host until you source replacement hardware. Once you’ve sourced a new server, iDRaaS can perform what is termed a “Bare Metal Restore”, reducing the time taken to commission the server.

Onshore compliance

The challenges presented by regulatory changes such as the Notifiable Data Breach (NDB) should not be ignored! Whilst iDRaaS is not a security solution, it does provide greater assurance of the integrity of your customer data. All data remains on-shore in Australian datacentres, ensuring your sensitive information is protected by local privacy laws.

Technical Terms Explained

Ransomware

Ransomware is a specific class of malware, that is typically designed to assume control of a computer for the purpose of assuming control of the data stored on that device. It does this by applying encryption over the data, resulting in the data being inaccessible without the required passphrase to decrypt the data. This passphrase is typically offered by the hackers for an exorbitant fee, generally demanded by payment in Bitcoin. In most scenarios, it is recommended that these fees are not paid as they frequently result in further financial demands from the attackers.

Bare Metal Restore

This term refers to the process that enables one computer’s configuration, data and system information to be easily replicated to a new system (i.e. the “bare metal”), without the requirement to complete an entire system rebuild and re-configuration. By completing a Bare Metal Restore (or BMR), IT can readily migrate one server’s configuration to a replacement device, such as what might be required in the event of complete hardware failure, theft or accidental damage. In the context of iDRaaS, BMR enables our engineers to expedite the return of services to your organisation in the event of server failure, using the iDRaaS appliance and DR data to provision to a new host.

Malware

Malware (coined from the term “Malicious Software”) is an umbrella term that refers to a specific type of software that has been designed with malicious code. Malware is frequently used by attackers to gain control of, or cause damage to, a computer, server, client device or network. Once present on the device and executed, the malware will often take control of the device, proliferate on to other devices via the local network, then control the systems, often for the purpose of gaining financial benefit for the designers.

Cloud Solution

The term “Cloud” is frequently used to refer to those services that are hosted outside of your network. This is opposed to the traditional, on-premise infrastructure that once was the basis of most corporate IT networks. Cloud services can be classed as both “public” (i.e. available to anyone, such as Office 365), or “private” (i.e. equivalent to running your own technical infrastructure, but hosting this externally rather than at your office). In the context of iDRaaS, “Cloud” refers to the fact that the solution will copy your data to our Australian-based Datacentre, enhancing resiliency in the event of disaster.

Storage infrastructure

This term refers to those IT systems that are responsible for storing and managing your corporate data, such as documents, email and other information. In Small-to-Medium sized businesses, this may simply be a single server with multiple internal hard drives. However, in larger environments, there is often a dedicated storage appliance or connected systems. iDRaaS will integrate with most storage infrastructure systems and vendors, however, it is important to note that larger and more complex storage solutions typically necessitate a more detailed Disaster Recovery Plan, as well as larger capacity on the iDRaaS appliance. This might sound complicated, but our pre-sales architects can assist you with these matters.

Cyberattack

This term refers to an attack on an individual or organisation that is digital in nature. A cyberattack could be in the form of a traditional virus payload, malicious code designed to assume control of a PC or server such as malware, or a hacker attempting to assume control of your email account through social engineering or password exploiting via methods such as brute-force attacks.

Disaster Recovery

As noted in our recent blog, Disaster Recovery is best described as the method and strategy a business implements to ensure that data and IT systems are protected, adequately backed up, and are recoverable in the event of a disaster. DR is more than just having backups running overnight. The Disaster Recovery Plan (DRP) also includes the processes to follow in the event where physical hardware is damaged, networks are unavailable, or an event where data is corrupted or unrecoverable.

Recovery Time & Point Objective

Both terms that are frequently used within Disaster Recovery Planning and business impact analysis, the recovery time objective (RTO) is the targeted duration of time and service level within which a business process must be restored after a disaster (or disruption) to avoid unacceptable consequences associated with the business continuity. A recovery point objective (RPO) is defined as the maximum targeted period in which data (transactions) might be lost from an IT service due to a major incident. If RPO is measured in minutes (or even a few hours), then in practice, off-site mirrored backups must be continuously maintained – a daily off-site backup on tape will not suffice. iDRaaS supports continuous offsite backups throughout the day, resulting in a reduced RPO.