Interscale’s Managed Services (iMS) offering enables you to outsource the stress of managing your IT systems and processes in a proactive manner to a proven technology partner. We’ll monitor all your devices to ensure uptime, patch server and network systems to maintain continuity and avoid vulnerabilities, as well as support your staff via our flexible Service Desk. Our management services are flexible, scaling from one segment of your business, up to a holistic outsourcing arrangement that covers everything.
The difference between Managed Services and traditional ICT support is comparable to the difference between having a doctor monitoring your health and buying a box of bandages. Traditional Break-Fix IT companies work on the assumption that all computers and systems will eventually fail, and when they do, an engineer will be engaged to remediate the issues.
Managed Services providers don’t wait for a disaster to occur to react. Rather, a monthly fee covers the delivery of contracted services, in which the Managed Services provider monitors and proactively manages critical IT systems, from the availability of your servers and network, through to any end-user problems that may arise. The result is that your IT works the way it was designed to, your costs decrease, and we close the gulf between what you want your technology to achieve and what it actually does.
iMS solution provides you with tiered options for IT service management and can scale as you do. Whether you are seeking a partner to compliment your existing technology staff, or engage in a fully outsourced IT services model, we can help you.
We’ve developed our Managed Services to seamlessly integrate with your business in varying capacities – each of our three core offerings built specifically with a set of customer requirements in mind. iMS extends upon your existing IT capabilities by providing you access to the entire Interscale team, enabling you to reap the benefits of a skilled, experienced and diverse team of technology professionals.
iMS includes the following services for your business:
We can tailor a Service Desk facility to meet your specific requirements, whether you demand standard Business Hours or 24x7 coverage.
Integrated support for internet, intranet, voice and data with a fully managed solution at a fixed price.
End-user computing devices including patch management, device monitoring, end-point security and anti-virus updates.
Real-time monitoring and alerting, routine patching of systems and management for all server infrastructure.
The Network Security Operations team will harden network against penetration and monitor your environment for intrusion.
We monitor and manage the underlying technology systems and processes to ensure data is backed up.