We consider ourselves to be blessed with being “customer obsessed”. This obsession allows our customers to rest assured that everything we do is centered on their needs, first and foremost. This assurance translates across the organisation, from the technology solutions we design to enable our customers to achieve their business transformation objectives, through to our unwavering focus on delivering quality, industry-leading services that stand-out amongst any competition.
At Interscale, we place the value of our partnership with customers ahead of everything else. We do this, as we know that by honouring this commitment our customers will continue to seek our involvement with their future journey with IT, and the opportunities that arise from digital transformation.
It is our objective to empower companies, business leaders and end-users across Australia, and we see technology as the vehicle for achieving this goal.
Starting with your first engagement, you will begin to see first-hand how the team at Interscale approach IT differently and the benefit that this approach offers. We begin all of our engagements with one simple yet often-forgotten process: listening.
This provides us with invaluable insight in to your business. It helps to uncover any strategic and tactical objectives that may exist already, or highlight areas where further value from technology investment can be derived. Starting with your “why” also identifies the key drivers that may be leveraged via technology to enhance competitive differentiation and enable digital transformation initiatives.
Our consultative process often involves one-on-one interviews with your staff. These interviews explore their role within the business and how they interact with technology. The goal is to understand your business, its’ people and cultural considerations first. Only once these are known, do we then focus on the technology. This starts with mapping out a high-level growth plan and aligning IT solutions and change initiatives against your business needs.
We’re careful not to design a system you don’t need or one you may outgrow in a year. Rather, we develop the right plan for today, while allowing it to scale and grow as you do.
This approach is underpinned by our core belief that technology is merely a conduit through which differentiation and success can be achieved.
After all, you didn’t get in to business to be the best technology company, did you?
Interscale invests considerably in our alliances with vendors and IT partners so that you don’t have to.
Our approach to partnerships transpires throughout our entire service model, starting with pre-sales architecture, where we work closely with our preferred vendors to design a fit-for-purpose solution design based on best practice. This ensures a fully qualified and supported outcome over the life of the investment. Post-sales, if our customers are faced with integration issues or an IT initiative gone wrong, Interscale’s default approach is to step up to the plate and support our customer’s objectives, working with our partner channel to provide a harmonious outcome for all parties.
Interscale is both industry-aligned and supportive of our partners objectives, yet fiercely independent and customer-obsessed at the same time.
Think of Interscale as your extended IT department, working from outside your organisation in a physical sense, whilst still aligned to your organisational objectives.
Interscale’s team holds a variety of formal education qualifications – both in IT and other learning pathways – including tertiary certificates, diplomas, degrees and masters degrees. These are complemented by our certifications in IT industry-standard frameworks such as PRINCE2 and ITIL, in addition to Microsoft MCSE, Cisco CCDP, CCNA, CCNP, VMware VCP, AWS Associate, AWS Cloud Practitioner, EMC VNX, amongst countless other technical, sales and executive certifications.
By partnering with Interscale, you can rest assured that you’re working with a team that take their work seriously and have spent years, even decades, building their skills and experience so that you get the best outcome from every engagement.